Refund Policy

Scope

This Refund Policy applies only to purchases made directly through the GROUP 7 LIMITED website, including, where available:

• digital reports;
• downloadable templates;
• assessment reports;
• subscriptions;
• memberships;
• online training;
• workshops booked and paid for through the website;
• other digital products made available for online purchase.

This Refund Policy does not apply to consultancy, advisory, mentoring, project delivery, discovery engagements, retained services or any professional services provided under a separate contract, Master Services Agreement, Consultancy Agreement or Statement of Work.

Digital Products

Due to the nature of digital content, refunds are generally not available once a report has been generated, a digital download has been accessed, a template has been downloaded or online content has been made available to your account.

This reflects the fact that digital products cannot be returned once supplied.

Exceptions

We may issue a refund where you were charged in error, duplicate payments were processed, the product could not be delivered due to a technical fault attributable to GROUP 7 LIMITED, or we are legally required to provide a refund.

Refunds are considered at our reasonable discretion and in accordance with applicable consumer protection legislation.

Assessment Reports

Where an assessment generates an automated report, the report is considered supplied immediately upon generation or delivery and refunds are not normally available after the report has been produced.

You remain responsible for ensuring the information entered into the assessment is accurate before submission.

Subscriptions

Where recurring subscriptions become available, you may cancel your subscription at any time.

Cancellation will prevent future renewals but will not normally entitle you to a refund for the current billing period unless required by law.

Access to subscription benefits will continue until the end of the paid subscription period unless otherwise stated.

Workshops and Online Sessions

Where advisory sessions or workshops are purchased directly through the website, cancellations requested at least 48 hours before the scheduled session may be rescheduled or refunded at our discretion.

Cancellations made within 48 hours of the scheduled session are normally non-refundable. If GROUP 7 LIMITED needs to reschedule a session, you may choose either a new appointment or a full refund.

Promotional Discounts

Refunds will normally reflect the amount actually paid after any promotional discount, voucher or coupon has been applied.

Chargebacks

If you believe a payment has been taken incorrectly, please contact us before initiating a chargeback with your payment provider.

We will make reasonable efforts to resolve payment issues promptly.

Payment Providers

Payments made through this website may be processed by authorised third-party payment providers.

Refunds approved under this policy will be returned using the original payment method wherever possible, and processing times are determined by the payment provider and your card issuer.

How to Request a Refund

To request a refund, please contact:

Please include your name, email address, order reference, product purchased and reason for the request. We aim to respond to refund requests within five business days.

Consumer Rights

Nothing in this Refund Policy affects your statutory rights under the laws of England and Wales or applicable UK consumer protection legislation.

Changes to this Policy

We may amend this Refund Policy from time to time. The latest version will always be published on this page.

Contact

If you have any questions regarding this Refund Policy, please contact: